What counts as a machine?
One activated Windows install of the Studio. Reinstalling it on the same machine does not take another one, and deactivating a machine in your account frees its place. There is no charge per user.
Does it work offline?
Yes, for a while. The Studio checks its license at start-up and every 24 hours. It keeps working for 7 days without a successful check, shows a notice for 4 more days, then turns read-only until it reconnects. Your evidence stays readable; new runs wait for a connection.
Can I cancel at any time?
Yes, in your account, under Plan & billing. You keep access until the end of the period you paid for, and nothing renews after it.
Can I get a refund?
The trial is free and ends on its own. A monthly plan is not refundable, and you keep it to the end of the paid month. An annual plan is refunded in full if you ask within 14 days of its first payment, and its license is revoked. A billing mistake of ours, such as a duplicate charge, a charge after you canceled or a wrong amount, is refunded in full and you keep your license. Nexus Studio is sold to businesses only, and any right the law gives you that cannot be waived applies as well. The full refund terms
Are taxes included?
Prices are in US dollars, before tax. Where we are registered to collect sales tax, VAT or GST, checkout adds it and shows it before you pay. If your business accounts for VAT or GST itself under the reverse charge, enter its number at checkout and the invoice shows the reverse charge instead of tax. In the United States, a tax ID alone does not exempt a purchase; where we do not collect sales tax, your business may owe use tax under its local law.
How do I pay?
Individual, Team and Business: by card, through Stripe, monthly or annually, and Stripe emails the receipts. Enterprise: an annual contract, paid by invoice or purchase order.
Is there a referral or affiliate program?
Both. Customers can refer another team: its second month is on us, and the customer who referred it gets one month of their plan as credit (Give a month, get a month). Consultants, trainers and creators can apply to earn 30% of what each referred customer pays for 12 months (affiliate program).
What leaves my machines?
On its own, the Studio only makes the license check: activation sends your license key once, and each check after that sends a machine hash, a nonce, a token and the machine's host name, OS and Studio version. We never receive your tests, results or evidence. Anything else leaves only when you choose it: an update you choose to download, or a service you connect yourself, such as an AI provider, Jira, Azure DevOps, Slack or Telegram. Security and privacy
How fast is support?
We aim to send a first response to every support email within 8 hours, any day of the week, weekends included. While the team is small this is a target, not a contractual service level; an Enterprise order form can put a response time in writing. Report a problem says what to include, so that first response can fix it.
How long is a release supported?
Each release gets fixes and security updates for 1 year from the day it is published, and every valid license can install the latest release at no extra cost. Updates are manual: the Studio shows a notice and installs nothing until you choose Update now.
What if Nexus Studio stops existing?
Your tests are Playwright, Selenium and pytest files in a folder on your disk. The Python ones run as they are, the JavaScript ones need a few lines changed, and API tests, which use the Studio's own format, need rewriting. If our license server stopped answering, the Studio would go read-only after 11 days and your evidence would stay readable. Support and longevity